We reserve the right to change the physical group lessons at any location where the Academy offers them to lessons in our virtual classroom (via the internet) under extraordinary circumstances such as:
1. If our teacher is sick and we are not able to find a replacement in time. We may offer you an online lesson instead of one at the Academy. This also means that you may have the replacement lesson via the internet at a time other than your usual class time. Replacement lessons are offered on Saturdays or Sundays. We will send you an email with all instructions. Missed replacement lessons are not eligible for refund.
2. Epidemics (like the COVID-19) or other extraordinary circumstances. The outbreak of COVID-19 can constitute extraordinary circumstances as it is a serious public health emergency which can result in draconian public measures that are entirely out of our control. We follow the advice of the RIVM (National Institute for Public Health and Environmental Protection) and keep track of the public situation in Eindhoven. As long as universities (TU/e, Fontys) continue education, we will continue our lessons. If they close, we will continue lessons in our virtual classroom on the internet. You will not be eligible for any refund.
We will always inform you by email about all changes to your course in advance. It is your responsibility to add our email address to your contacts and check your email (as well as Spam and all Gmail Tabs) daily.
If we are forced to close our offline lessons due to extraordinary circumstances and cannot offer online lessons instead, we reserve the right to postpone, change, or cancel your course and offer you a partial refund for the missed lessons.